Service expectations. The best is what you deserve!
“The best,” is obviously subjective, and while we believe our service is the best, it’s your opinion that matters to us. What we are sure of is that we provide the best value, continue reading for a full description of our entire workflow before, during, and after your service call.
What To Expect: Before Service
First, you need to find us. That may be through a referral from a friend, Angie’s List, LinkedIn or Social Media!, or maybe browsing the internet . Either way, you’ll probably end up on our website. There you can find our maintenance tips, blogs, videos and other helpful knowledge to help you maintain and repair your equipment. Do you feel it’s something you aren’t prepared to take on? That’s where we can help! Check out all of the services we offer, areas we serve, and how to contact us. Have a technical question you can’t quite understand? Contact us and we’ll connect you with one of our certified technicians.
Ready to schedule a service call? One of our service coordinators will gladly assist you. Our front office is composed of different departments, each one specializing in a specific segment. Our warranty coordinator is extremely knowledgeable and familiar with the processes necessary to validate work covered under manufacturer’s labor warranties. Our commercial coordinator specializes and understands the obstacles our commercial customers face. Our residential coordinators, who serve the entire Greater Tampa Bay Area, support the service needs of our non-warranty residential customers. Once service is scheduled, you can count on us to be there as promised.
Need to reschedule? Life happens! Email/call/text and we’ll make the arrangements to work with your schedule and find a better time for you.
What To Expect: During Service
The day of your appointment one of our technicians will give you a call informing you they about 20-30 minutes away from arrival to your scheduled appointment. Do you have special requests? Would you prefer your tech enter through the side door? Remember something about your machine that you didn’t mention when scheduling? Tell us, we’ll be happy to oblige!
Upon arrival, your tech will be wearing our company uniform and can provide Identification if requested. We recognize that we’re going to be working in your home or business and take our appearance and cleanliness very serious. After you let us in, we’ll let you guide us to the location of your machine. While walking to your machine we’ll likely ask you to again detail the issues your machine is experiencing.
Once we reach your machine, we will most likely ask you to try and repeat the issue you had previously described. There are a couple of reasons for this, an important one being that each person’s body mechanics are different and problems may be present for one user and not another. To pinpoint exactly what needs to be fixed, we need to be able to diagnose the equipment with a person who has experienced the issue.
Following our completed pre-diagnosis, you’re welcome to do whatever you’d like. Prefer to stay and watch? We’re happy to show you what we do to each machine. We believe in passing our knowledge onto our customers. Have projects or chores you need to get done around the house? Go for it and we’ll let you know as soon as your service is finished. We require that someone 18 or older is available the entire time we are at your location.
Once we have finished your service, we’ll explain exactly what we did to your machine and also inform you of what recommendations we have pertaining to parts that need to be replaced.
After we inform you of the current condition of your machine and what we recommend, we’ll collect payment via cash, check, or credit card, then email you a receipt or provide a copy on the spot.
What To Expect: Following Service
Once our office personnel has reviewed the technician’s notes, if repairs are needed, we’ll call you with a repair quote, usually within 2 business days from the time we left your location. Would you rather review that quote via email? We would be happy to send it to you as well!
In addition to researching parts pricing and availability, we also check the warranty terms of each machine we service. It’s always great surprising a customer with the knowledge that their parts are still covered under warranty!
Ready to move forward with your repairs? Call or email us your approval and we’ll start the parts ordering process to keep your machines down time at a minimum. Once we have a scheduled arrival date of your shipment we’ll contact you to schedule your repair.
From here the process repeats, you can expect the same outstanding service for your repair as you received with your diagnosis. Ready for Gym Works to service your machine? Contact us and we’ll be happy to move forward with all of your fitness equipment repair needs!
Is it safe to return to the gym? This long quarantine has many people anxious and excited when it comes to getting back to the gym again, but the fitness industry has been seriously effected by the pandemic.
How do you handle social distancing rules while also getting your full workout? Do you wear a mask? are you better off working out by your self or attending classes?
These are just a few of questions and concerns faced by fitness centers and gyms regarding how and when they can safely reopen without risking spreading the virus amongst their patrons customers and staff.
by following cdc guidelines as well as these tips you can greatly reduce the risk of contracting COVID-19 @ the gym.
1) IF YOU ARE SICK, STAY HOME:
this one is a no brainer. If you are sick or are not feeling well be responsible and respectful and limit your interactions with others. A person who is showing symptoms is more infectious and can spread the virus more than asymptomatic persons, so again if your sick, stay home!
2)IF YOU ARE AT RISK, STAY HOME:
the gym is a place that is usually fequented by all age groups, however, if you are older adults or have previous medical conditions, please limit your exposure to others. this is would be great time to take a step outside for your workout or start a home gym where you can greatly reduce your risk of infection.
3) clean and maintain equipment between each use:
its been common practice at gyms and fitness centers to wipe down equipment after use. but in these times its never been more important to insure your disinfecting any and all surfaces of the equipment your will be coming in contact with. bringing your own disinfectant wipes is not a bad idea, but be sure to wipe down all areas which you come in contact with including grips adjustment knobs ect. if you don't have your own wipes and your gym or fitness center is out contact us at gym works 727-222-2555 and we'll get an order placed for you! also contact us for a maintenance quote for your facility, as we provide customized quotes to fit your specific needs!
4) KEEPing your DISTANCE of @ least 6 FEET OR MORE:
most people like to keep there space in gym already. but during these times you should really keep as much distance between you and other patrons as possible as exercise has people breathing hard and a higher amount of expelled airborne germs. if not already done make sure to keep at least 6 feet in between all cardio equipment. running next to a treadmill using ellipticals/ cardio equipment closer than 6 feet would not provide adequate spacing.
5)wear a mask when not working out:
it may be in your best interest to wear your mask in between workouts and as you move throughout the facilities to prevent the inhalation of airborne pathogens.
6) clean/sanitize hands and DO NoT TOUCH YOUR FACE:
avoid touching your face as it has been said to be a strong contraction spot for the disease. wash your hands after working out when ever possible and always before touching your face . sanitizer can be used when hand washing is unavailable but over usage of sanitizer can dry out your skin.
7)AVOID THE LOCKER ROOM AND SHOWERS IF POSSIBLE:
the gym it self is already full or germs and bacteria so you can only imagine the horrors to be found in the locker rooms, they should be avoided if at all possible. there are several Gross Infections You Can Catch at the Gym locker rooms. these were all documented prior to the pandemic so its probably in your best interest to avoid the locker room all together.
8)give careful consideration to group classes:
the more people in your exercise group the higher likelihood someone could be a carrier of Covid-19. pay attention to the numbers in your area and maybe pick an outdoor group, or a smaller group of individuals to workout with to minimized your possibility of exposer.
9)bring you own clean towels:
a lot of gyms and fitness centers provide fresh towels, but during these times it's better to bring you own. doing this limits exposer to towels touched by others or on surfaces that may not be sanitized.
10)wear a mask while working out
wearing a mask while working out is an option when engaging in low intensity activities such as weight training or stretching. although for you it may not be ideal, keep in mind many athletes exercise training masks when working out to simulate higher altitude. always pay attention to your own breathing and if your felling uncomfortable or short of breath rest or modify your work out to accommodate.
when it all comes down to it you have to ask yourself is it still worth it to go to the gym, for most that answer will be yes. take these 10 safety tips into consideration, and you can start enjoying the gym again.
if you find yourself overwhelmed by the thought of getting back into a gym with the crowds, gym works would be happy to work with you to build your home gym. please give us a call at 727-222-2555 to get your home gym started!